Terms and Conditions

These terms and conditions govern your use of Casoola casino services and outline the legal framework between the operator and players in Ireland. By registering an account and accessing our gaming platform, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. These provisions apply to all aspects of your interaction with Casoola casino, including account registration, deposits, withdrawals, gameplay, bonuses, and promotional offers.

Account Registration and Eligibility

To create an account with Casoola casino, you must be at least 18 years of age and legally permitted to participate in online gambling activities under Irish law. During the registration process, you are required to provide accurate, current, and complete information including your full name, date of birth, residential address, email address, and contact telephone number. The submission of false or misleading information constitutes a material breach of these terms and conditions and may result in immediate account suspension or termination.

You are permitted to hold only one account with Casoola casino. The creation of multiple accounts, whether under your own name or through the use of nominees, is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any funds or winnings contained therein. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Should you suspect unauthorised access to your account, you must notify our customer support team immediately.

Account verification procedures are implemented in accordance with anti-money laundering regulations and responsible gambling requirements. You may be required to submit supporting documentation including government-issued identification, proof of address, and payment method verification before you can process withdrawals. Failure to provide requested documentation within a reasonable timeframe may result in restrictions on your account functionality.

Deposits, Withdrawals, and Payment Processing

Casoola casino accepts various payment methods for deposits and withdrawals, subject to availability in your jurisdiction. All transactions must be conducted in the currency specified during account registration, and you are responsible for any currency conversion fees imposed by your financial institution. Minimum and maximum deposit and withdrawal limits apply as outlined in the table below.

All deposits must originate from a payment source registered in your own name. Third-party payments are not accepted under any circumstances, and any deposits identified as originating from a third party will be returned to the source. You may be required to complete additional verification procedures before processing withdrawals, particularly for larger amounts or if suspicious activity is detected.

Withdrawal requests are subject to review and approval by our finance department. We reserve the right to request additional documentation or information before processing any withdrawal. In cases where bonus funds have been utilised, wagering requirements must be satisfied before withdrawal requests can be approved. Any pending withdrawal request may be cancelled by you at any time before processing is complete, at which point the funds will be returned to your account balance.

Gameplay Rules and Betting Limits

All games offered by Casoola casino operate using random number generator technology to ensure fair and unbiased outcomes. Game rules, return to player percentages, and betting limits are displayed within each game interface. You are responsible for familiarising yourself with the specific rules of any game before placing real money wagers.

Betting limits vary depending on the game category and your account status. Standard betting limits are outlined below, though we reserve the right to impose individual limits based on your gaming patterns or at our discretion.

Malfunction voids all pays and plays. Should any technical error, malfunction, or system failure occur during gameplay, all affected game rounds will be deemed void and stakes will be refunded to your account balance. We are not liable for any losses arising from technical failures, internet connectivity issues, or hardware malfunctions on your end.

You must not engage in fraudulent, collusive, or otherwise unlawful activity whilst using our services. This includes but is not limited to bonus abuse, irregular betting patterns designed to exploit technical vulnerabilities, use of automated betting systems or bots, and any form of cheating. Detection of such activities will result in immediate account closure and forfeiture of all funds.

Bonuses and Promotional Terms

Casoola casino offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions which must be satisfied before any associated winnings can be withdrawn. Unless otherwise stated, all bonuses are subject to wagering requirements as detailed in the table below.

Bonuses are intended for recreational players only and must not be abused. Behaviour that we consider abusive includes but is not limited to depositing solely to claim bonuses, using betting strategies designed to create guaranteed profits, or any pattern of play that suggests bonus exploitation. We reserve the right to void bonuses and any associated winnings where we determine that abuse has occurred.

Contributions towards wagering requirements vary depending on the game type. Slot games generally contribute 100% towards wagering requirements, whilst table games and video poker may contribute at a reduced rate or be excluded entirely. Game contribution rates are specified in the terms of each promotional offer. Failure to complete wagering requirements within the specified validity period will result in forfeiture of the bonus and any winnings derived from it.

You may only have one active bonus at any given time. Depositing additional funds whilst a bonus is active will not activate a new bonus unless the existing bonus has been forfeited or wagering requirements have been completed. Bonuses cannot be withdrawn and are removed from your balance upon withdrawal request or completion of wagering requirements.

Responsible Gambling and Account Restrictions

Casoola casino is committed to promoting responsible gambling practices and providing tools to help you maintain control over your gaming activities. We offer various responsible gambling tools including deposit limits, loss limits, session time limits, and self-exclusion options. These tools can be accessed through your account settings or by contacting our customer support team.

You may set daily, weekly, or monthly deposit limits at any time. Requests to increase these limits are subject to a cooling-off period of 24 hours before taking effect, whilst requests to decrease limits take effect immediately. Once a deposit limit has been reached, you will not be able to deposit additional funds until the relevant time period has elapsed.

Self-exclusion options are available for periods ranging from 24 hours to permanent exclusion. During a self-exclusion period, you will not be able to access your account or participate in any gaming activities. Self-exclusion requests cannot be reversed during the exclusion period. If you wish to self-exclude permanently, we will take all reasonable steps to prevent you from opening new accounts, though you acknowledge that ultimate responsibility for not attempting to circumvent these measures rests with you.

If we suspect that you may be experiencing gambling-related difficulties, we reserve the right to impose restrictions on your account including deposit limits, betting limits, or temporary suspension. We may also request that you provide evidence of source of funds or undergo enhanced due diligence procedures if your gambling patterns give cause for concern.